Cancellation Policy
We understand that sometimes you may need to change your mind after placing an order.
Cancellation Before Dispatch
You may request cancellation of your order before it is dispatched. Please contact us as soon as possible with your Order ID. Cancellation requests can be submitted through:
- Email: support@thecuddlehub.com
- WhatsApp: 6283993264
Orders Already Dispatched
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return/refusal procedure, subject to our Return Policy and applicable law.
COD Orders
For COD orders, customers may request cancellation before dispatch. Repeated cancellation or refusal of COD orders may affect future COD availability.
Refund for Cancelled Orders
If payment has already been made and the cancellation is approved, an eligible refund will be processed according to our Refund Policy. Refund processing times may vary depending on the original payment method.
