Refund Policy
We aim to process eligible refunds fairly and efficiently. A refund may be provided when an order qualifies under our Return Policy, Cancellation Policy, or applicable consumer protection requirements.
Refund Eligibility
Refunds may be considered for circumstances such as:
- Approved defective-product claims
- Incorrect products delivered
- Approved cancellations
- Orders that cannot be fulfilled
- Other circumstances covered by applicable law or Thecuddlehub’s policies
Refund Process
Once your refund is approved, we will initiate the refund using the applicable payment method or another suitable method where necessary. For COD orders, we may request bank account, UPI, or other payment details to process the refund.
Refund Processing Time
After approval, refunds may take approximately 8–10 business days to appear in your account, depending on your bank, payment gateway, card issuer, or financial institution.
Shipping Charges
Original shipping charges may or may not be refundable depending on the reason for the return/cancellation and applicable law. Where a product is defective, incorrect, or otherwise qualifies for a remedy under applicable law, we will handle the matter in accordance with the applicable requirements.
Partial Refunds
In certain circumstances, only a partial refund may be applicable, depending on the nature of the issue and the condition of the returned product.
Refund Delays
If you have been informed that your refund has been processed but it has not appeared in your account within the expected period, please contact your payment provider or bank first and then contact us at support@thecuddlehub.com.