Shipping Policy

At Thecuddlehub.com, we understand that discretion and privacy are important when shopping for sexual wellness products. We aim to provide a secure, discreet, and reliable delivery experience.

Order Processing

  • Orders are generally processed within 1–2 business days after successful order confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Processing times may be longer during sales, promotional periods, holidays, or periods of unusually high order volume.

Delivery Timeline

  • Once dispatched, orders are generally delivered within approximately 3–5 business days, depending on the destination and courier service.
  • Remote locations may require additional delivery time.

Discreet Packaging

We understand the importance of privacy. Orders are shipped in plain, discreet packaging without unnecessary product descriptions or suggestive branding on the outside of the package. The exact packaging format may vary depending on the product, courier, or shipping requirements.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.
  • We may offer free shipping on selected orders, products, or promotional periods.

Delivery Delays

Thecuddlehub is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Extreme weather
  • Natural disasters
  • Courier disruptions
  • Public holidays
  • Incorrect or incomplete addresses
  • Government restrictions
  • Transportation disruptions
  • Unforeseen logistical issues

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. If an order has already been dispatched and the address provided by the customer is incorrect, additional shipping charges may apply for re-delivery, where possible.

Lost or Damaged Shipments

If your shipment appears lost, damaged, tampered with, or incorrectly delivered, please contact us as soon as possible at support@thecuddlehub.com with your Order ID and relevant details. We will coordinate with the delivery partner and investigate the issue.