Privacy Policy
Thecuddlehub.com (“Thecuddlehub”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information provided to us when you use our website, purchase products, contact us, or otherwise interact with our services. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- Order details
- Payment-related information
- Customer support communications
- Website usage information
- Device / browser information
- IP address and similar technical information
We generally do not need to know sensitive personal details about your private life merely to process an order.
2. How We Use Information
We may use information to:
- Process and fulfil orders
- Arrange delivery
- Process payments
- Provide customer support
- Communicate about orders
- Handle returns, refunds, and cancellations
- Prevent fraud or misuse
- Improve our website and services
- Send promotional communications where permitted and where you have provided appropriate consent
- Comply with legal and regulatory obligations
3. Payment Information
Payments may be processed by third-party payment providers. We may not directly store complete payment card information on our own systems. Payment information may be handled by the relevant payment service provider according to its own privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, improve website performance, and support analytics and marketing activities where applicable. You may be able to control cookies through your browser settings.
5. Sharing Information
We may share necessary information with trusted service providers such as:
- Delivery and logistics partners
- Payment processors
- Website hosting / service providers
- Customer support providers
- Analytics or technology providers
- Professional advisers
- Government authorities or law enforcement where legally required
We do not intend to sell your personal information as a commercial product.
6. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no online transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business records, preventing fraud, and meeting legal requirements.
8. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, or other applicable privacy-related actions. For privacy-related requests, contact support@thecuddlehub.com.
9. Children’s Privacy
Thecuddlehub is intended for adults only. We do not knowingly seek to collect personal information from children. If you believe a child has provided personal information to us, please contact us so that appropriate action can be taken.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.
11. Contact
For questions regarding this Privacy Policy: support@thecuddlehub.com