Return Policy
At Thecuddlehub.com, customer satisfaction and product safety are important to us. Because many of our products are personal-use sexual wellness products, certain products may not be eligible for return or exchange once delivered or opened due to hygiene, safety, and health considerations.
Products Eligible for Return
A return may be considered where:
- The wrong product was delivered.
- The product received is damaged or defective.
- The product qualifies for return under applicable law and our policy.
Hygiene & Personal-Use Products
For hygiene and safety reasons, opened, used, worn, or unsealed intimate/personal-use products generally cannot be returned or exchanged, unless the product is defective or applicable law requires otherwise. Please do not open or use a product if you believe you have received the wrong item and wish to request a return.
Damaged Product
If your package arrives damaged or appears tampered with, please contact us at support@thecuddlehub.com as soon as possible. We may request:
- Order ID
- Photographs / videos of the package
- Photographs of the product
- Description of the issue
- Other information reasonably required to investigate the claim
Return Request Period
Return requests should be submitted within 2 working days of delivery, unless otherwise specified on the product page or required by applicable law.
Non-Returnable Items
Unless otherwise required by applicable law, the following may not be eligible for return:
- Used or opened intimate products
- Products with broken hygiene seals
- Products damaged due to customer misuse
- Products without original packaging/accessories where required
- Gift cards or promotional items
- Products specifically identified as non-returnable
Return Approval
Submitting a return request does not automatically guarantee approval. Our team will review the request based on the product condition, reason for return, supporting information, and applicable policy.